– Customers rate the company highly for Product Functionality, Customer Support and Overall Brand-
NEW YORK, LONDON and MELBOURNE, Australia (August 26, 2014) — PageUp, a leading multinational talent management solutions provider, today announced the results of its 2013/2014 Mid-year Global Customer Satisfaction Survey. In this latest survey, the company was rated highly in several key areas and improved its scores over previous surveys.
Since its inception, PageUp has been committed to developing solutions that meet the growing demands of multinational organizations and help them address the numerous challenges of managing talent across international borders. To meet this goal, the company conducts customer satisfaction surveys regularly to find out how its customers view its product functionality, customer service and overall company perception. As a result, PageUp can continuously improve its offerings to ensure it meets the expectations of its rapidly growing client base.
In the most recent survey, PageUp’s clients were highly satisfied with the company’s products and services. In particular, the company’s recent upgrades to its Unified Analytics functionality have been received positively, and satisfaction with its Search and Reporting functionality is at record levels with more than 70 percent of clients having stated they were impressed with the simplicity and ease of use. PageUp also received record marks for its system functionality, as nearly 85 percent of clients indicated that the system is upgraded with functionality that impacts their use of the system in a positive way.
In the previous Customer Satisfaction Survey, released December 2013, PageUp reached record highs in regard to its customer support interactions. In the latest survey, this metric rose to a new record level, with 80 percent of clients satisfied with the company’s customer service. Moreover, more than 85 percent of clients agreed that the company understands what they need from the system and is both responsive and helpful. In addition, more than 80 percent of clients view PageUp favorably against other software providers, providing yet another record result.
“PageUp’s primary goal is to equip our clients with the technology and expert support that enable them to drive successful talent management strategies across their global businesses,” said Karen Cariss, CEO of PageUp. “By conducting regular customer satisfaction surveys, we can continually measure our performance and identify how we can better meet their needs. We are very pleased that our clients have rated our services so strongly, highlighting our ability to meet the needs of the growing multinational organization.”
PageUp helps multinational employers strategically align their talent resources to execute corporate strategy across borders, business units, cultures and languages — maximizing employee value and business results. The PageUp SaaS-delivered solution unifies Recruiting, Performance Management, Compensation, Training & Development, Career Planning, Succession Management and Advanced Workforce Analytics to help global employers overcome the talent management challenges that are inherent to operating across multiple geographies.
PageUp solutions support large multinational organizations, including several Global 500 employers and more than 90,000 HR practitioners operating across more than 180 countries from a broad range of industries, including financial services, retail, mining and refining, transportation and telecommunications. PageUp is headquartered in Melbourne, Australia with additional office locations in Sydney, London, New York and Singapore. Learn more about how PageUp can help transform your organization’s multinational HR initiatives by visiting www.pageuppeople.com.
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