MELBOURNE, AUSTRALIA – April 8th, 2011 – Leading Talent Management solutions provider, PageUp People, today announced that the company scored a highly recommended 88.7% rating in customer satisfaction by the 2011 Australian Achiever Awards for Victoria’s Internet & Computer Services & Supplies category. PageUp People is a seven-time recipient of the Australian Achiever Award highlighting customer service values which include responsiveness, technical expertise and knowledge.
“We are honored to receive this distinction, as customer satisfaction is a top priority to our company,” commented Deborah Mason, Regional CEO, PageUp People. “As we develop people management solutions that add value to our customer’s organizations, being attentive to their business-specific needs is crucial.”
PageUp People scored exceptionally high marks in an award system that focused on seven separately scored criteria, including:
- Time-related service
- Addressing client needs
- Care and attention
- Overall perception
After the criteria are rated individually, an aggregate score is determined. Any score above 80% overall is regarded as exceptional and reflects outstanding customer service.
“PageUp People is one of the only companies that I have worked with that have achieved the impossible. The word ‘no’ doesn’t seem to be in their vocabulary. All of the staff are extremely professional, friendly and polite with great personal service. They achieve results regardless of the challenge and are passionate about the job they are doing,” noted one customer surveyed by the Australian Achiever Awards.
Now in its fourteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’ own customers. The awards were created to encourage, recognise and promote excellence in customer service in small to medium sized businesses – giving businesses that truly provide good customer service a responsible and credible way to showcase this commitment.