Customers Recognize Talent Management Leader’s High Level of Global Support and Functionality
PageUp People, a Multinational Talent Management solutions provider, today announced the results of its 2013/2014 Mid-year Global Customer Satisfaction Survey. The survey results show that PageUp People customers are highly satisfied with the products and services the company offers and that the company has achieved higher satisfaction ratings than previous years in several key categories.
The survey asked participants questions about their level of satisfaction with PageUp People in three areas: product functionality, customer support and overall company perception. The questions were designed to gauge how PageUp People customers view its SaaS-based solution, system capabilities, metrics and analytics, customer support and overall reputation.
Customers gave high marks for the company’s system functionality, with nearly 90 percent of respondents indicating the PageUp People solution’s upgraded functionality has positively impacted their use of the system. Additionally, 80 percent agree that the company’s metrics and analytics allow them to easily search for the data they need, and the majority also stated that the system allows them to generate reports in their required formats.
The company also saw a rise in how customers rate its ability to understand what they need from the system, in addition to highlighting the company’s global service and support coverage, a key PageUp People differentiator. For the second consecutive year, the customer satisfaction survey asked participants to rate their overall perception of PageUp People. The company scored high in this category as well, with more than 80 percent of respondents considering PageUp People an innovative company and a similar number indicating they would recommend the company to others.
“Our annual customer satisfaction survey is designed to give us clear insight into how our clients view the products and services we provide while enabling us to identify any areas for improvement,,” said Karen Cariss, CEO of PageUp People. “Based on the very positive response for this year’s survey, it is clear that our solutions are able to meet the needs of our clients and bring greater efficiencies to their talent management processes. Still, rather than resting on our laurels, PageUp People remains committed to constantly enhancing our offerings to ensure they meet our clients’ needs today and well into the future.”