Talent Management Solutions Provider Receives ‘Highly Recommended’ Rating Based on Customer Satisfaction Feedback
ATLANTA, Ga. and MELBOURNE, Australia – April 19, 2012 – Multinational Talent Management solutions provider, PageUp People, today announced that it has received the highly-coveted Australian Achiever Award highlighting the company’s dedication to providing customer service of the highest standard for the eighth year in a row. PageUp People won the award by receiving a “highly recommended” 85.06% rating in customer satisfaction by the 2012 Australian Achiever Awards for Victoria’s Internet & Computer Services & Supplies category.
“We are incredibly honored to be recognised once again for our high level of customer service,” said Karen Cariss, CEO of PageUp People. “Customer service is crucial to our operations and key to our corporate values in forming strong customer partnerships. We are committed to helping clients implement talent management solutions, but more importantly, we take the extra steps to help them to solve their business challenges and maximize their talent resources.”
The Australian Achiever Awards scores companies across seven customer service values, based on customer responses and trade references. As usual, PageUp People received exceptionally high scores in all of the categories, including:
- Time-related service
- Client needs
- Care and attention
- Overall perception
After the criteria are rated individually, an aggregate score is determined. Any score above 80% overall is regarded as exceptional and reflects outstanding customer service.
“The PageUp People staff is extremely friendly, professional, very helpful and open to new ideas or suggestions. Their communication is excellent as is their customer service. We find them very easy to work with and have recommended them to other businesses,” noted one customer surveyed by the Australian Achiever Awards.
Now in its fifteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards were created to encourage, recognise and promote excellence in customer service in small to medium sized businesses – giving businesses that truly provide good customer service a responsible and credible way to showcase this commitment.