Careers@Gov Applicant Support

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We have upgraded Careers@Gov (www.careers.gov.sg) as of 9 March 2015, 9.00am.

For Singapore Citizens (SCs) and Singaporean Permanent Residents (SPRs):

Your user account was migrated to the new Careers@Gov system.  We request that you undertake two small steps to ensure your details are up-to-date:

  • 1. Reset your password

    Go to the Careers@Gov page.  You will still be able to log into the portal using your email address, however you will be required to reset your password.
    To do this, on the Members Login panel click on “Don’t know my password” link. Enter your email address and instructions will be sent to you regarding how to log in.

  • 2. Update your Applicant Profile

    The look and feel of the portal will remain the same, however some of the information within your profile may require updating. To do this, click on “Update Profile” link in the top right menu.

For non- Singapore Citizens and non-Singapore Permanent Residents:

Your user account will be migrated to the new Careers@Gov system if you:

  • 1. Applied for a job after 1 Jan 2012, or
  • 2. Updated your CV on Careers@Gov after 1 Jan 2012.

If your account is not migrated, you may create a new user account after the upgrade. We encourage you login to keep your account information and CV up-to-date.
Refer to ‘How do I apply for a job?’ below for step by step instructions.

For our latest content and updates, please visit our Careers@Gov Facebook Page (http://www.facebook.com/CareersGov).

If you are a new applicant, who is applying for a job after 9th March 2015, you will not need to do anything. Simply register with Careers@Gov and enter your personal information to create a profile via this link.

FAQs

How do I submit/update my resume?

To create/update your resume:

  • 1. Login to your Careers@Gov account
  • 2. Click on the ‘Update Resume’ link and upload your resume either from your computer by using ‘Upload file’ or from online via ‘Dropbox’ or ‘GoogleDrive’. Alternatively you may prefill your information from your Facebook or LinkedIn account.

Due to privacy reasons, we do not update your resume, send your resume to third parties or apply to any jobs on your behalf. With PageUp, your resume and application to any job is completely confidential and totally within your control.

How do I apply for jobs?

  • 1. Go to the Careers@Gov home page.
  • 2. Filter the available jobs by selecting from Keyword, Category, Organisation or Qualification. You may also use keywords to search for jobs from the Careers@Gov home page.
  • 3. A new window will open. From this screen, you can refine your search using filters.
  • 4. Once you have found a job you are interested in applying for click on the position title.
  • 5. Review the job description and click on the ‘Apply now’ button.
  • 6. A pop-up window will appear.
  • 7. If you have previously applied for a job with that same email address, it will prompt you for your password. If you are applying for your first job on the Careers@Gov page, then you will start your application by filling in your personal details.
  • 8. Complete all mandatory (*) fields and submit within the application form.

Note: If this has not occurred then check your pop-up blocker settings. Enter your email address in the new window that appears.

I am having trouble uploading my resume / documents

Please ensure you are using a permitted file type (you will be notified if the format is not valid when you try and upload. Please ensure files are not zipped or protected from being virus scanned. If you file does not upload after a few minutes, you should cancel and try again. Depending on your browser you can also try clearing your cache by pressing CTRL+F5 together.

I have uploaded different versions of resume and cover letter for different applications.Would HR team be able to access all the documents OR does the most recent document overrides everything

Documents are uploaded per application and those are still accessible from HR team’s end even if there is more recent version of resume/cover letter.
They will be able to assess your application with the appropriate version of the document

What do I do if my education or employment institution is not in the list?

When you are unable to find your educational institution or employer in the ‘Name of ….’ list, after clicking the binocular icon, please check the ‘Didn’t find what you were looking for?’ box and enter your educational institution’s or employer’s name.

How do I reset my Password?

You may reset your password by clicking here. Follow the given steps and thereafter you will receive an email with the password reset link. If you did not receive any email, please check your Spam or Junk folder.

How do I search for jobs?

Please follow the steps below:

  • 1. Go to the Careers@Gov job search page
  • 2. Filter your search by Keyword, Category, Organisation or Education and then click on the ‘Search’ button.
  • 3. You may further refine your search by using the left hand menu Search options.

How do I change my email address?

  • 1. Login to your Careers@Gov account.
  • 2. Click on your account name on the top right-hand side and select ‘My Account’.
  • 3. In the ‘Contact Info’ section, click on ‘Edit’.
  • 4. Change your email address.
  • 5. Click ‘Save’ to save your changes.

How do I check my application status?

With the new Careers@Gov, you will be able to view the status of new jobs that you’ve applied for. Be assured that all job applications you made before 6 March 2015 have been received by the agencies. They will be in touch with you if you are shortlisted for the next stage. As we have moved to a new system, your previous job application history is not available. Sorry for any inconvenience caused to you.

For job applications made after 9th March 2015, in your Careers@Gov account, you can see on your home page current submitted and incomplete applications. You may check the status of your online applications by following the steps below:

  • 1. Login to your Careers@Gov account.
  • 2. The status of your job applications will be shown on the ‘Home’ page.

You may also withdraw your applications here if you changed your mind or if you have accepted another job offer.

When will I get a response for my job application?

Public agencies review all job applications received and will contact candidates accordingly, if shortlisted. Your potential employer will contact you directly either by email or telephone, if you are short-listed by them. This process may take some time and we appreciate your patience. Please note that the employer may not update the online application status.

Why have I not gotten a response?

Our agencies review all job applications received and will invite shortlisted candidates for interviews accordingly. We seek your understanding that competition is keen and hiring agencies will select the candidate with the best overall fit for each vacancy.

Why do I get no response from the employer?

The decision to choose, short-list or hire is in the hands of the employer. Similarly, the updating of the status of an online application also depends on the employer. PageUp is not involved in the recruiting process. Your potential employer will contact you directly either by email or telephone, if you are short-listed by them.

How do I apply for a job?

  • 1. Go to the Careers@Gov home page.
  • 2. Filter your job search by selecting from Keyword, Category, Organisation or Qualification. If you do not want to filter the job listing and see all job, click on ‘Search’ from the Careers@Gov home page.
  • 3. A new window will open. From this screen you can also filter down your job listing.
  • 4. Once you have found a job you are interesting in applying for click on the position title.
  • 5. Review the position description and click on the ‘Apply now’ button.
  • 6. A pop-up window will appear. If this has not occurred then check your pop-up blocker settings. Enter your email address in the new window that appears.
  • 7. If you have previously applied for a job with that same email address it will prompt you for your password. If you are applying for your first job on the Careers@Gov page then you will start you application by filling in your personal details.
  • 8. Complete all mandatory (*) fields within the application form and submit.

How do I sign up to receive job alerts?

  • 1. Go to the Careers@Gov home page.
  • 2. Complete an initial search on the Careers@Gov either by Keyword, Category, Organisation or Qualification
  • 3. A new window will open with a list of jobs matching your criteria. Above the ‘Search results’ label click on ‘Send me jobs like these’.
  • 4. Enter your email address. You have now signed up for job alerts to be sent to you every time a job is posted that matches your Keyword, Category, Organisation or Qualification filtering.

Why is Careers@Gov down for “scheduled maintenance”?

Planned maintenances keep Careers@Gov running smoothly to prevent disruption and/ or unforeseen difficulties to our job seekers. Such down times are important to keep our servers and software secured against any new vulnerabilities that surface from time-to-time.

We keep maintenances to a minimum of two (2) Sundays a month between 12 midnight to 8am and we will notify all job seekers and users of the Website at least one (1) week prior to the maintenance date via the Website.

During this period of time, you can still browse and apply for jobs using the Careers@Gov application which can be downloaded on iOS and Android.

If you are experiencing a general technical issue, please click here to contact our Technical Support team. For urgent technical issues please call +65 3158 1803.