Around the world, PageUp is recognised for helping companies recruit, engage and empower their employees with cutting edge human resource software. You’ve probably already heard about our performance management function and unique end-to-end recruitment software, two facets of our unified talent management solution.
But being in the HR business, PageUp is also uniquely aware of delivering premium support and service to prospective and existing clients. This has always been a philosophy we’ve been proud to enact. In fact it’s part of our core values.
Yet sometimes it’s not enough to just write this down. Sometimes a concerted effort is required to ensure our clients know they’re the centre of our universe.
Service and support are key cornerstones of our business. We pride ourselves on providing awesome service direct to you, our clients, so you can achieve your strategic business objectives with ease.
We want to prove that we don’t just obtain clients, we partner with them to help them reach their customised goals. “Making our clients successful is our success”, that’s how our CEO Karen Cariss puts it.
We try to lead by example and enact our belief that great service from us can help promote great service in general. As Aristotle once said, ‘quality is not an act, it’s a habit’ and we strive to follow this philosophy.
So let us show you how we fan these flames, how we hold this torch aloft and light the beacon of service for our clients…
One strain that companies face when obtaining HR software is implementation, especially the grey area of budgeting and subsequent worries about cost overruns.
Thankfully, PageUp promises guaranteed, on-budget delivery!* We’re all about establishing a meaningful relationship through regular iterations (reviews that help your project run smoothly and avoid you from getting overwhelmed).
You can rely on our implementation delivery to be exactly to the schedule and at the price we jointly agree on at the start in our contract, with no excuses or add-on fees or hidden costs.
“It’s about a partnership between people and technology. We want to marry the technology with the heart, and the team (at PageUp) has been so prepared to help us do that!”
– Melinda Godber, Australian Red Cross
Once you’ve had a chance to get used to the powerful HR technology at your disposal, we’re there to offer guidance to steer you and your company in the right direction.
We partner closely with your team to go over your unique workflows and operational context. We then consult on related best practice and teach your team how to administer our highly configurable software.
The outcome is a system reflective of your specific organisational processes and terminology. We won’t rest – metaphorically speaking – until your team understands and loves our system.
Not content with settling, we also offer change management help so that your entire team can get the most out of the PageUp system. Because the best HR software is reliant on positive user adoption.
This high level of customer support reflects our commitment to long-term, collaborative relationships with our customers, as well as our dedication to our own corporate values and the unwavering belief in our ability to deliver the best solutions and services.
*In line with the scope and responsibilities of the parties, as set out in the Contract.
Once you’ve partnered up with us (great job on that by the way), you can expect a whole host of benefits and unprecedented levels of support.
PageUp offers four tiers of premium, all-inclusive service support within our account management structure, which acts to service all levels of your organisation, from strategic to operational levels and beyond:
A senior staff member with full authority and accountability for ensuring client needs are met.
Responsible for maintaining regular contact and overseeing any client-driven projects or requests beyond technical support.
Support, guide and provide best practice advice ensuring clients optimise the use of their system by consulting with Users & Super Users.
Provides help desk support to deal with ad hoc enquiries, issues and other requests.
Even better, our Application Service Fee (ASF) includes all help desk interactions, new functionality, hosting, unlimited data storage and configuration assistance. We don’t cap the amount of time we spend supporting our clients. In other words, say goodbye to extra service charges!
“It’s easy to use, it’s easy to navigate for our business, there are system and product enhancements that we get the benefit of, and the support we receive from PageUp has been fantastic.”
– Michaela Lihou, HR Manager, Programmed
All this helps us maintain our 96% customer retention rate, which is by far one of the stats we’re proudest of here at PageUp; we even have it pinned to our noticeboard.
In a nutshell, if you value high quality customer service to complement your chosen HR software, the safety and security of a dedicated team behind you every step of the way, a friendly voice at the end of the line whenever you have a query and a company that goes beyond simple customer support... Then PageUp is for you!
Still not convinced? That’s OK. Learn more about our customer service successes on our testimonials page or delve into the abundance of software solutions that we offer right now. Both of these should help put your mind at ease.