Posted on 04 Feb 2016

What’s your definition of employee engagement? Zrinka Lovrencic, Managing Director of The Great Place to Work Institute Australia has a pretty clear one: discretionary effort.

Goals and key performance indicators (KPIs) are great for setting baseline expectations – but it’s when employees go above and beyond these that you really know you have engagement.

Here, Zrinka talks about what’s behind discretionary effort and why organisations are still challenged by the ‘hard work’ of getting their employees to give it and be fully engaged.